FAQs

Below are some of the questions we hear the most. Don’t see your question? Reach out to us anytime via phone, email, or chat.

Of course! Log in to your account by clicking on the person icon in the upper right corner of the website or clicking here: Visit My Account. From your account page, click on Auto Delivery and find Subscriptions in the dropdown. From there, your options are to: Edit, Change Date, Send Now, Skip, Cancel, Pause, Add Products, Change Billing, Change Shipping, or Reactivate Past Subscriptions. 

Please allow 24-48 hours before the shipping date for modifications or cancellations to be processed. After your order has been processed, you can’t make changes or cancel your order.

 

To cancel a product subscription, go to the My Account page. Under the Auto Delivery section choose Subscriptions. 

If you just want to cancel the upcoming order but keep the auto delivery discount for future orders, simply click Skip Order and we will skip the upcoming shipment and resume with your next scheduled delivery.

If you want to cancel the subscription entirely, click More Options, choose Cancel Subscription and then click Cancel Subscription again on the pop-up to confirm. Select a reason for cancellation and click Cancel Subscription one more time. You will receive an email confirming the cancellation.

Please note that if you have subscriptions to multiple products you will need to cancel each one individually.

 

It’s possible that you might have used guest checkout when you submitted your order. You can create an account here.
Auto Delivery automatically locks you into the best discounts you can get, so coupon codes cannot be applied. In addition, your "up to 5% Back" credit cannot be applied to Auto Delivery orders so we encourage Auto Delivery customers to make a separate one-time purchase to redeem their store credit.
Yes! First, make sure you’re logged into your account. Then, visit the item’s page you wish to add to your order and find the Add to Next Order button. When you click this button, you will have the option to add the item for one time only or as a subscription.

Auto Delivery items that have the same order date, shipping address, billing address, and payment method will ship as one order. 

If you have more than one Auto Delivery item and want the items to ship in the same order, visit the Auto Delivery tab in the My Account page. Change the next order dates to be the same to combine your orders. If they do not combine, confirm the orders are going to the same shipping address and have the same billing address and payment method.

Signing up for Auto Delivery is easy; you can join while browsing a product page or while reviewing items in your shopping cart. To subscribe, simply select the Auto Delivery option for your desired product, select your preferred shipment frequency, and then check out as normal. Customer care is unable to start an Auto Delivery order for you, but they’re available to help walk you through the process if you need help!

All orders placed, including Auto Delivery are eligible for up to 5% Back store credit use. However, your quarterly store credit can't be automatically applied to a current Auto Delivery order. Most customers consider an extra purchase with their store credit to take advantage of the program.